Win more customers! Retain more customers!

Are you frustrating your mobile customers? Carriers and retailers are competing harder than ever to win new customers. Yet your marketing investment is blunted by the frustration your customers experience when they find they need to re-key their contact lists.

You need to create a compelling service experience with Phone Transfer. Phone Transfer is an advanced and proven solution which allows carriers and retailers to:

• Instantly transfer contact lists from any phone to any phone
• Offer new, revenue generating contact management services

Phone Transfer is built using the latest Microsoft .NET technologies and comprises a retail module linked into a central server module. The retail module enables retailers to offer a fast transfer service at the point of sale. The server module is designed as a network-centric solution so that carriers can offer new contact management services. The server module includes open interfaces which integrate into a carrier's network, provisioning and billing platforms.

Benefits:

Synapse has expertly designed Phone Transfer to deliver the real benefits to carriers and retailers. These include:

• New Revenue Generating Services
  
  
• Carriers can use the rich features to develop new, revenue generating services. For example, customers can opt to have their contacts held in a secure, online management system so that they can add, import and download contacts to their phone at will.

• New Capabilities For Loan, Roam and Insurance Services
  
  
  • Using Phone Transfer's unique contact management solution, carrier's can centrally pre-load a customers contact list, for customers who have opted in, whenever they require a loan, roam or replacement phone.
    

• Exciting New OneDirectory Features
  
  Features currently under development include:
  
  
  • Automatic sync of contacts between phone, home Outlook and work Outlook
    
    
  • Corporate directory. This enables carriers to offer enterprises a hosted "internal directory".
    

• In-Depth Market Information and Centralised Management Reporting
  
  Phone Transfer includes rich management information and reporting functionality. Carriers can use this information to help target marketing initiatives and incentivisation plans. The reporting functionality includes:
  
  
  • Handset Data - Contact transfer transactions for old and new phones by model
    
    
  • Sales & Distribution Statistics - Contact transfer transactions by region, store and sales person
    
    
  • New Service Sales Statistics - Sales of contact management services by region, store and sales person.
    

• Retail Efficiency
  
  
  • Synapse has ergonomically designed Phone Transfer's hardware and software components for simplicity of use and ease of installation by non-technical staff. Most transfers to or from a phone take less than 60 seconds.
    

• Automated Support for New Handsets
  
  
  • Phone Transfer is built using the latest web services technology. This enables plug-ins for new handsets to be automatically distributed from the central server to all retail sites. This supports the seamless and consistent rollout of new phones across large retail networks.
    

• Turnkey Implementation and Support
  
  Synapse offers a seamless solution for hassle free operation:
  
  
  • Implementation services including on-site or remote assisted installation and training.
    
    
  • 1st and 2nd level support to retail outlet staff via support website and phone.
    
    
  • Application hosting and automatic roll-out of support for new model phones and new features.
    

• Vendor Support
  
  
  • Synapse has negotiated IP agreements with all major handset OEM's and uses vendor approved and supported IP. This ensures that Phone Transfer maintains the integrity of your handset warranties and will support all new handset models coming on the market.
    

• Future Proofed Investment
  
  
  • Via support for legacy and next generation handsets. Phone Transfer supports all legacy and next generation transfer technologies. These include cable, Infrared, Bluetooth and over the air data transfer.